What's New

Use Case Library

AI Companion helps you get more done by executing on your behalf. To help you find some inspiration, we compiled several ready-made prompts for a variety of use cases.

Admin Dashboard

Get personalized usage data at a glance. Our dashboard with AI Companion acts as a personal assistant to deliver custom answers, insights, and reports and lets you understand usage across your org to identify teams that need training or assess how colleagues use features.

Real-time call questions

When you're on a call and need to stay engaged, Zoom AI Companion can assist with real-time call questions. Organize conversations with ease and stay on track without distraction. With seamless AI-generated summaries, you can revisit key details, catch up on what was discussed, or align on next steps before hanging up.

Zoom App for Microsoft Teams

Communication should be seamless and efficient, so we’re continuously enhancing the experience for our customers using the Zoom App within Microsoft Teams. New updates include:

• AI Companion post-call summaries and next steps: Minimize notetaking with AI-generated summaries for easy follow-up.
• Mid-call transfer controls: Hand off calls to a teammate with a single click.
• Presence updates: Check a colleague’s status to quickly see who’s available and connect.
• Phone lines tab: Keep shared lines organized with a clear view to manage them all.
• Zoom assistant redesign: Get quicker access to the tools you need in this user-friendly redesign.
• AI Companion voicemail prioritization: Sort through voicemails by importance and prioritize which messages to surface first.

Zoom Phone Online fax

Send and receive faxes directly from Zoom Workplace without the need for extra services or physical fax machines. Fax services are available for both desktop and mobile devices to keep you connected from anywhere.

Workspaces

Custom AV for Zoom Rooms

When you need to build highly flexible yet reliable meeting spaces that support hybrid work, Custom AV for Zoom Rooms provides support for professional AV protocols on Windows and macOS. Customization options are available for high-quantity outputs like specifying gallery sizes, overlays, and content.

Zoom Contact Center AI intent routing

Route customers to the perfect agent in their own words. Callers can speak about an issue using natural language, enabling interactions to be prioritized based on detected intent. This feature is available in all languages currently supported by Zoom Contact Center.

AI Expert Assist for video

With AI agent assistance for video channels, your agents can have instant access to critical resources, including knowledge base retrieval, next-best-action suggestions, smart notes, and automated call summaries — all in real-time. This ensures they have the right information at their fingertips, no matter the channel.

Zoom Contact Center Team Chat support channel

Zoom Team Chat can help employees connect with support teams to resolve complex inquiries quickly. This is especially valuable for IT help desks or employee services teams that provide a high level of expertise in challenging times. Leverage Zoom Virtual Agent within Team Chat to provide AI-driven responses that free up support staff for more complex issues.

Google Drive app for Zoom Meetings

Our new integration enables you to access and manage Drive files easily and directly within the Zoom app. Simply connect your account, open the file picker, and create a new document or select one to share. Links posted in chat will generate a rich file card with key details to show what’s being shared at a glance. You can also adjust permissions on the spot, ensuring everyone in the meeting has the right level of access.

Zoom Contact Center for Microsoft Teams

Agents can now easily handle customer communications within Microsoft Teams, creating a more connected and efficient workflow. Bidirectional presence syncing lets agents and Teams’ users search for contacts, see real-time availability, and collaborate more effectively, helping speed up resolutions and improve customer outcomes.

Microsoft 365 app for Zoom

This upgrade lets you access, create, and collaborate on Word, Excel, and PowerPoint files during Zoom Meetings. Bring important files into the meeting and grant access to participants with just a few clicks. Plus, when Microsoft 365 links are shared in Zoom Team Chat, they’ll display a rich file card with key details for quick reference.